Dropshipper FAQs

Answers to the questions we hear most often. Can't find what you need? Email us at escentialsupport@escentials.co.

Shipping & tracking

Do you offer worldwide shipping?

No, we only ship to the United States.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times depend on the destination, but most orders arrive within 2–5+ business days.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through our tracking system.

What if my package is lost during shipping?

If your order is lost in transit, we will work with the carrier to resolve the issue. If the package is confirmed lost, we will offer a replacement or refund based on the situation.

Orders & payment

Can I cancel or change my order after placing it?

Orders are processed quickly, so modifications or cancellations must be requested within 12 hours of placing the order. After this period, we cannot guarantee changes or cancellations.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal and other major payment methods for secure and hassle-free transactions.

Do you offer bulk discounts?

Yes! If you're interested in purchasing in bulk, please contact us for special pricing and offers.

Returns & support

What if my item arrives damaged or defective?

If your order arrives damaged or defective, please contact our support team within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund as per our policy.

Can I return or exchange my item?

We accept returns within 7 days of delivery, provided the item is unused and in its original packaging. Please check our Return & Refund Policy for more details.

How can I contact customer support?

You can reach our support team via email at escentialsupport@escentials.co. We're happy to assist you with any concerns.