Shipping Policy

Thank you for shopping with Escentials. We are committed to delivering high-quality products to our customers in a timely manner. Please review our shipping policy below.

  • 1–3 business days
    Order processing
  • 7–15 business days
    Standard delivery
  • Tracking by email
    On every order

Processing & handling time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Processing time may vary during high-demand periods or holidays.
  • Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping times & delivery

  • Estimated delivery times depend on your location and the shipping method chosen at checkout.
  • Standard shipping typically takes 7–15 business days.
  • Expedited shipping options may be available at checkout.
  • Delivery times are estimates and may be affected by factors beyond our control, such as customs delays, weather conditions or carrier disruptions.

Shipping locations

  • We currently ship to the United States and select international locations.
  • Some remote areas may experience longer delivery times.
  • We do not ship to P.O. boxes or APO/FPO addresses.

Tracking your order

  • Once your order is shipped, you will receive a tracking number via email.
  • Please allow 24–48 hours for tracking information to update.
  • If your tracking number does not show movement, please contact us at escentialsupport@escentials.co.

Shipping costs

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • Free shipping may be available on select orders and promotions.

Lost, stolen or delayed shipments

  • Escentials LLC is not responsible for lost, stolen or delayed shipments due to carrier issues.
  • If you experience a delivery issue, please contact the shipping carrier first for resolution.
  • If the issue is not resolved, reach out to us at escentialsupport@escentials.co for further assistance.

Customs, duties & taxes (international orders)

  • Customers are responsible for any customs fees, import duties and taxes that may apply.
  • These charges vary by country and are determined by local customs authorities.
  • Escentials is not responsible for customs delays or additional charges incurred.

Order changes & cancellations

  • Once an order is placed, it cannot be modified.
  • If you need to cancel an order, please contact us within 12 hours of purchase.
  • Once an order has been processed, cancellations are not possible.

Contact us

For any shipping-related inquiries, please contact us at escentialsupport@escentials.co.

By placing an order with Escentials, you agree to the terms outlined in this shipping policy.